FAQs & Returns - recomputing

FAQs & Returns

 What forms of payment do you accept?

 We gladly accept Visa, MasterCard, American Express, Discover, as well as payment via PayPal.

  How secure is this store?

 We use Shopify payments via Braintree and PayPal.  PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).  

 How much is shipping?

The shipping varies by weight and will be calculated at checkout. All orders ship from our studios in Slovakia, Europe. We happily ship to all countries! The term of shipping varies by country, but usually it takes from 7 to 14 days.  

How soon will my order ship?

We make an effort to keep many items in stock, and those items, ship within 2 business days.  Some items (such as initials) are made to order and may take up to 5 business days to ship.  

 How will my order ship?

Most orders are shipped via First Class AirMail from Slovakia and will be delivered by postal service in your country. If you'll pick Exrpess Shipping option, your order will be shipped via EMS.

 Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.

What is the return policy?

Items can be returned for any reason within 14 days of receiving the purchase for a refund or shop credit. You will be responsible for paying for your own shipping costs for returning your item. Special shipping costs that were made on request of the customer and differ from the standard shipping cost, are non-refundable. Email therecomputing@gmail.com to arrange a return.

Gift wrapping and packaging

All the jewelry and accessories are gift-wrapped in a branded boxes. As for home decor goods, the safety shipping is a priority over pretty packaging.

Safety and care instructions

Some older circuit boards may contain heavy metals but in very low concentrations. Furthermore, we use resin and lacquer to protect you from touching any circuit board inside. We take your health very seriously.

We do our best to work with materials that don't tarnish and don't require much of care to look and work well.

Please, consider that sterling silver jewelry may tarnish with time. But it is easy to bring the shine back by polishing with a silver polishing cloth.

The resin is waterproof, but longer contact with water can cause surface infraction.

Please, try to avoid water contact with mirrored clock faces. If you want to polish it, please use a very soft cloth to avoid scratches.

Are these real circuit boards?

Yes, they are! We started the Recomputing using broken motherboards that Jaroslav has collected working as a repair specialist. Now when we ran out of his stock, we buy broken circuit boards locally.
During the years we found out that manufacturers use many different colors for solder mask and nowadays green is not the most common one anymore. Now we use these eight colors in our work: blue, dark blue, red, green, purple, dark brown / black, yellow / olive green, orange.